Effective Date: October 3, 2026

At Topdeck USA, we carefully package every order to help ensure your trading cards and collectibles arrive safely.

1. Shipping Rates

We offer the following shipping rates for orders within the United States:

• $4.99 flat-rate standard shipping on orders under $50.
• FREE standard shipping on orders of $50 or more.

The $50 free-shipping threshold is calculated based on the merchandise subtotal after discounts and before applicable taxes.

2. Processing Time

Orders are typically processed and shipped within 1–2 business days after payment has been successfully completed.

Orders are processed Monday through Friday, excluding holidays.

3. Shipping Location

All orders are shipped from California, USA.

4. Tracking

All orders include tracking.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours after shipment for tracking information to update.

5. Estimated Delivery

Standard U.S. shipping typically arrives within 3–7 business days after shipment.

Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside of Topdeck USA's control may affect delivery times.

6. Packaging

Graded cards, trading cards, and collectibles are packaged with care to help protect them during transit.

Multiple items purchased in the same order may be shipped together when appropriate.

7. High-Value Orders

Higher-value orders may receive additional shipping protection, insurance, or signature confirmation at our discretion.

A signature may be required before certain orders can be delivered.

8. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been shipped, Topdeck USA cannot guarantee that the shipping address can be changed or that the package can be redirected.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

9. Lost, Delayed, or Missing Packages

If your tracking information shows an unusual delay or you believe your package has been lost, please contact us at support@topdeckusa.com.

We will assist you in reviewing the shipment and, when appropriate, working with the shipping carrier.

A carrier showing a package as delivered does not necessarily guarantee eligibility for an immediate refund. Missing-delivery claims may require investigation with the shipping carrier before a resolution is provided.

10. Damaged Orders

If your order arrives damaged, please contact us at support@topdeckusa.com within 3 days of delivery.

Please provide:

• Your order number
• Photos of the damaged item
• Photos of the shipping packaging
• A brief description of the issue

Please retain the item and original packaging while the claim is being reviewed.

If we determine that the item was damaged during shipping, we will work with you toward an appropriate resolution.

11. Mystery Slabs

Mystery Slabs are shipped using the same shipping rates described above.

The contents of a Mystery Slab remain unknown to the customer until the physical order is received and opened.

Please refer to our Return & Refund Policy for additional terms regarding Mystery Slabs.

12. International Shipping

Topdeck USA currently ships within the United States only.

13. Contact Us

For questions regarding shipping or an existing order, please contact:

Topdeck USA
support@topdeckusa.com