Effective Date: October 3, 2026

At Topdeck USA, we want every order to arrive exactly as described. Because trading cards and collectibles have fluctuating market values and condition-sensitive pricing, certain products are considered final sale.

Graded Cards & Individual Collectibles

All individual graded trading cards and collectible card purchases are final sale unless the item arrives damaged, you receive the wrong item, or the item is materially different from the description or photographs provided at the time of purchase.

Changes in market value after purchase, finding the item for a lower price elsewhere, or simply changing your mind do not qualify for a return or refund.

Mystery Slabs & Mystery Products

All Mystery Slab purchases are final sale once the order has been shipped.

The specific graded card you receive will remain a mystery until your package arrives and is opened. By purchasing a Mystery Slab, you understand that the Pokémon, card, set, grading company, grade, and market value of the card received may vary.

Receiving a card that you would not personally have selected, or a change in the card's market value, does not qualify the order for a return or refund.

If your order arrives damaged, you receive the wrong number of slabs, or there is another fulfillment error by Topdeck USA, please contact us at support@topdeckusa.com so we can review and resolve the issue.

That fits Topdeck USA's actual product much better: you buy the mystery → we randomly fulfill a physical graded slab → you discover it when it arrives.

I'd also avoid publishing the exact line “the card may be worth less than the purchase price” unless we decide that's specifically how we want to structure and market the product.

Sealed Products

Factory-sealed trading card products may be returned only if specifically permitted by the product listing and they remain completely unopened and in their original condition.

Once a sealed product has been opened, it is final sale and cannot be returned because of the contents or value of the cards received.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains the wrong item, or is missing an item, please contact support@topdeckusa.com within 3 days of delivery.

Please include your order number and a description of the issue. We may request photographs of the product, packaging, and shipping materials when appropriate to help us investigate shipping damage or fulfillment errors.

If we determine that an item was damaged during shipping or that we made a fulfillment error, Topdeck USA may provide a replacement, refund, or other appropriate resolution. If a return is required because of our error, we will provide or reimburse reasonable return shipping.

Order Cancellations

Orders may be canceled before fulfillment when possible. Once an order has been processed or shipped, we cannot guarantee cancellation.

Unauthorized Returns

Please contact us before returning any product. Products returned without authorization may not qualify for a refund.

Market Value

Trading-card and collectible prices fluctuate.

Any estimated market values, comparable sales, price-guide values, or other pricing information displayed by Topdeck USA are provided for informational purposes only and do not guarantee the amount for which an item can later be sold.

Contact Us

For questions regarding an order, return, or refund, contact:

Topdeck USA
support@topdeckusa.com